primary care courses and services
Effective Management and Leadership
Lead with confidence
Chairing and managing effective meetings
Managing change in Primary Care
Conflict management
Time management and planning
Effective people management
Enhanced leadership
Performance Management
Managing grievance & discipline
Effective collaboration
Recruitment and Retention
Writing job advertising copy
Creating the perfect job description
The recruitment process
Conducting the perfect interview
Creating the offer
Appraisal management
Retaining, advancing and developing staff
Employment and contractual responsibilities
HR Management
Contract management
Performance management
Grievance and discipline
Business Management
Financial Planning
Understanding profit and loss
Bid management
Increasing revenue streams
Operational cost review (and reduction)
Financial forecasting
Future proofing your business
Alliances, Federations and collaborative working
Mergers and take overs
Cultural Change
CQC readiness (and effectiveness)
Understanding Co-commissioning
Developing the Five Year Forward View
Understanding the NHS landscape
Business development
Staff Training
Reception and Front of House
Train the Trainer
Customer service
Understanding health & safety
Active signposting
Correct complaints handling
Improving interpersonal and communication skills
Other services
Partner mentoring
Your virtual partner
Reception assessment
Management consulting
Understanding and changing culture