Using document management redesign to improve care and working life for GPs

Using document management redesign to improve care and working life for GPs

Robert Varnam

Trained clerical staff can manage the majority of incoming hospital correspondence at GP practices. Dr Usman Quraishi from the AT Medics group of practices, and Jonathan Serjeant from Here in Brighton describe their approached to training and implementation, and the benefits so far.

Presentation at the General Practice Transformation Champions conference, 22 March 2018.