CQC inspections are an unknown quantity to many practices. This creates anxiety for Practice Managers, Partners and Clinical Leads. Our CQC Readiness service gives an opportunity for reassurance that the practice is in a fit place for inspection and to create an understanding of what the practice needs to do to get the very best result from any future inspection.
Practices will have the opportunity to work with a Consultant from TrainingPrimaryCare for a half or full day to ensure that all pre inspection preparation is in place and to give the practice a better understanding of what an official inspection will involve.
Each practice will be at different stages of preparation, however, as a guide, to make the best use of time, Adcurata suggests a structure as follows:
1. We will work with both management and clinical leads to ensure each practice is ‘CQC ready’ covering the five compliance requirements:
Are they safe?
Are they effective?
Are they caring?
Are they responsive to people’s needs?
Are they well led?
i. To ensure that all 5 requirements are covered from an administrative perspective
ii. That each practice is able to demonstrate how they are delivering the 5 requirements
iii. That each practice has a demonstrable record of compliance within the 5 requirements
iv. That all members of staff are aware of the processes surrounding delivery of the 5 requirements
2. To ensure a strong ‘Written Statement of Purpose’ and practice strategy is in place and that this is echoed through the practice.
3. Ensure policies and procedures are in place and active to demonstrate compliance with the 16 essential standards and other relevant standards and regulations.
4. Collation of supporting evidence for policies and procedures.
5. Ensure that all other administrative and clinical audits are available, including:
Supplementary policies and procedures
Evaluation of audits
Health & Safety assessments
Prepare HR files and staff appraisals
6. Preparation for registered manager / clinician. This will cover the type of questioning and information gathering that the CQC are likely to manage.
7. Work with the practice on any other areas that are concerning them around the CQC inspection process.
This is a great deal of information to get through in a relatively short space of time, so all practices should, to the best of their ability, have access to information as described above readily available. It is envisaged that both the Senior Clinician and the Practice Manager are available to work with the process.
As an outcome of the day, a report will be produced for the practice outlining:
1. What is being done well
2. What needs to be implemented immediately
3. What can be improved