A GP’s diary of quality improvement August 2017

Published on Aug 22, 2017

It’s been a busy August for Farzana with trying to manage a host of meetings, childrens’ school holidays, whilst keeping the day job of being a GP going. This month she’s used her quality improvement knowledge and skills: • in her role as a board director at her local GP federation to encourage conversations with different partners around accountable care systems, so all work together with a shared purpose of improving the patient’s journey • to tackle the number of DNAs the practice’s travel vaccine service was experiencing. Two hours of a nurse’s 20 hour week was being lost through 12 DNAs per week, after a process mapping exercise with the whole practice team DNAs have now reduced to one per week and in some weeks zero. For more information visit https://www.england.nhs.uk/gp/gpfv/re...